Accessibility Statement

Accessibility Statement for PetSmart Charities

PetSmart Charities is committed to providing a website experience that functions for all users regardless of ability, network speed, or device. We are continually improving the user experience, guided by compliance with the Web Content Accessibility Guidelines, version 2.1, Level AA (WCAG 2.1 AA). We invite feedback if you have issues accessing any part of https://petsmartcharities.org.

Conformance status

As of November 11, 2026, all known outstanding accessibility issues with our site have been resolved. However, we are always looking for ways to improve the usability and accessibility of our site.

Feedback

We welcome your feedback. Please let us know if you encounter accessibility barriers on https://petsmartcharities.org:

We try to respond to feedback within 5 business days.

Site features

  • Each page on the site has a “skip to main” link that allows users to move quickly past navigation and into main content.
  • Titles, headings, body copy, and other essential elements have been designed to provide sufficient color contrast.
  • Care has been taken to apply visible focus and hover states to interactive elements including the navigation, links and buttons. 
  • Pages are structured with semantic elements like header, navigation, main, and footer to help users navigate by landmark.
  • Semantic markup has been used to ensure an accessible experience that can be used with assistive technologies.

Compatibility 

Technical specifications

Accessibility of https://petsmartcharities.org relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with WCAG 2.1 AA.

This website was designed to be compatible with a wide variety of screen sizes, types, and resolutions. However, a complete experience cannot be guaranteed in some uncommon use cases, including:

  • Screens with extremely low refresh rates, such as e-ink or monochrome LCD screens.
  • Legacy display modes with reduced color gamut, such as 16-bit "High Color" RGB, 8-bit RGB, CGA/EGA, or monochrome 1-bit color.
  • Browsers older than 3 major versions.
  • Mobile operating systems older than 5 years.
  • Screen widths less than 360px wide or smaller than 200px vertically.
  • Extreme aspect ratios, especially in portrait orientation.

Should you encounter any issues of compatibility outside of these scenarios, or if there is an assistive technology that requires support, please let us know. You can contact us by e-mail at info@petsmartcharities.org.

Limitations and alternatives

Despite our best efforts to ensure accessibility of https://petsmartcharities.org, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations:

  1. Archived documents: might not work with current assistive technologies because they use outdated technologies that do not support accessibility. We convert documents to new formats upon request within 3 business days. Please contact [CONTACT email] for support.
  2. Third-Party Content: https://petsmartcharities.org links to third-party content hosted on external websites. This third-party content may or may not meet WCAG standards for accessibility. We're currently exploring those limitations to identify better alternatives.

Assessment approach

ThinkShout assessed the accessibility of https://petsmartcharities.org by the following approaches:

  • Automated testing, including:
    • AXE, WAVE and Lighthouse
  • Manual testing, including:
    • Keyboard navigation
    • Navigating with a screen reader
    • Testing across breakpoints

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Christina Fagan

Senior Manager of Digital Marketing and Media

PetSmart Charities

Formal complaints

We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days. 

This statement was created on November 11, 2026.