Monica Hubbard

A people-focused leader with a passion for pets, Monica Hubbard joined PetSmart in 2016 as Regional Vice President, Northeast. Seasoned with more than 25 years of retail operations experience for trusted brands including Best Buy and Home Depot, Monica builds thriving, high-performing teams. In her current role she leads the U.S. store and field teams, including Puerto Rico. 

Monica is fascinated by the unique bond shared by pet parents and associates at PetSmart – their deep love for pets. She’s passionate about empowering her teams to drive business results through exceptional customer experiences, and also, advancing careers through mentorship and professional development. 

Monica is passionate about creating a culture of Belonging, especially for women. She recently stepped up to serve as the Executive Sponsor of the WISE (Women Inspiring Strength and Excellence) Associate Resource Group to advance representation in leadership. Her strong commitment to all things living, Monica’s passion for animal welfare will take on new life in her role as a Board Member at PetSmart Charities. She says the company’s support for the nonprofit is central to its identity. She plans to empower store teams to champion fundraising efforts to make a broader impact for pets and people, and to enhance associates’ experiences. 

Monica enjoys spending time with her family, crafting meaningful gifts and enjoying their family’s two treasured Australian Shepherds – Ollie and Bruno.

Mission Moments

with Monica Hubbard

Why do you think pets are important in the lives of people?

Pets offer unmatched companionship. In a world where relationships can be complex and unpredictable, pets give unconditional love and a sense of stability. Their presence can be especially beneficial for those dealing with mental health issues by reducing feelings of loneliness, anxiety and depression. The simple act of caring for a pet can bring a sense of purpose, routine and grounding.

How has your pet (or a previous pet) changed your life?

Becoming an empty nester was a huge transition for me, and I am so grateful that my pets have filled the void of feeling alone. Their presence is helping me navigate this new phase of life.

What motivates you to want to be involved in the future of animal welfare?

Having witnessed firsthand how pets provide companionship, emotional support and stability, I’m driven by a desire to give back to all of the creatures that have brought so much joy and comfort — as they rely on human kindness and responsibility.